DATA PROTECTION

When you use our services, you entrust us with your data. In this privacy policy, you will find out what data we collect, for what purposes we collect the data and what we do with the data we collect. You should take the time to read the privacy policy carefully. 

1. basic principles
This privacy policy applies to all persons who use the services of TVB Wipptal. We hereby inform you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and endeavor to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG 2000, DSG 2018 and TKG 2003). All your personal data is processed on this basis.

The party responsible for data processing is the Wipptal Tourist Board, whose chairman is Mr. Michael Eller, Mail:obmann[at]wipptal.at

Our data protection officer is Mr. David Haselwanter, email: d.haselwanter[at]wipptal.at

By using our services and granting consent in accordance with this declaration, you confirm that you have reached the age of 14 and are in a position to give valid consent, or that you already have effective consent from your parent or guardian.

2. information according to Art 13 GDPR
Your personal data, in particular 

  • Your master data (surname, first name, address, e-mail address, telephone number),
  • the data in travel documents (passport number, passport data, date of birth, issuing authority, duration),
  • the data on payment type and in connection with payments, in particular with EC cards, credit cards and bank cards,
  • the destinations, hotels, length of stay, contact persons, conditions, special services, health data, frequent flyer number, and
  • special categories of data such as health data and data on special needs and marriage/partnership, 

are required for our services. This includes in particular bookings of travel, tourist guides, hotels, gastronomy, rental vehicles, transfers, registration processing, insurance, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT), ticket bookings, hotel purchases, etc.

This data is therefore stored and processed by us for these purposes and, if necessary, transmitted to third parties - including service providers in third countries as processors for travel bookings, software and agency services.

We do not use profiling or automated decision-making. 

The legal bases for these data processing processes are

  • the fulfillment of our pre-contractual and contractual obligations towards you,
  • Consents obtained from you,
  • Statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes) as well as § 96 TKG and
  • our legitimate interests (e.g. the improvement of our customer service, including in the area of direct advertising or the protection of our own legal interests).

The duration of storage is determined by the duration of our business relationship and, in addition, by the statutory retention obligations applicable to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer requests already transmitted to us so well that we can satisfy you continuously and permanently. 

3 Our websites
When you visit our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of access, the IP address of the user, data of the accessing computer, in particular the browser and operating system, as well as the amount of data and the notification of successful access. This access data is used by us for internal statistical purposes in order to ensure the security of our website and to optimize it. If an illegal act is suspected, the access data is analyzed to preserve evidence. 

By entering your personal data in one of our contact forms, you consent to the transmission to and storage and processing by us for the duration of the processing of this specific inquiry. This applies in particular to your inquiries via the contact form, chat and emails that you send us. We need this data to process your request and in these cases we also store your IP address for the purpose of preserving evidence. The data will be stored for as long as is necessary to answer any additional or subsequent questions you or we may have.

As part of our online booking portal, we transmit the data you enter to our partner companies in order to fulfill our contractual obligations.

As part of our online bookable services and special services, your data will be processed for the purpose of our contractual obligation and stored for the duration of our legal obligation.

The legal bases for this data processing are your consent, our pre-contractual and contractual obligations towards you, our legitimate interests and legal obligations of all kinds and § 96 TKG.

4. newsletter
You are free to subscribe to our newsletter. The registration, for which you must provide your e-mail address and give your consent to receive the newsletter, can only become effective when you confirm a registration link that you receive by e-mail. In order to be able to provide you with targeted information in the newsletter that is of particular interest to you, we allow you to provide information on specific interests, key dates, locations, regions and the like when you register. 

In every newsletter you receive, you will find all the information you need to unsubscribe from the newsletter. For more information about our newsletters, please contact us at tourismus@wipptal.at.

tourismus@wipptal.atDerThe content of our website has been carefully compiled and checked several times, but we accept no liability for the topicality, accuracy and completeness of the information provided. Claims for damages due to the use or non-use of the information or due to the use of incorrect or incomplete information are excluded. All offers are subject to change and non-binding. We reserve the right to change, supplement or delete the offer or parts thereof without prior notice or to cease publication of the website temporarily or permanently.

The content and programming of our website are protected by copyright and ancillary copyright. Any duplication - including excerpts - and public reproduction, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent.

5. transfer to third parties / obligations of processorsYour personal data may be processed by us under certain circumstances.

  • to processors (e.g. for our electronic advertising in the form of newsletters) who have undertaken to comply with the applicable data protection standards, or
  • to third parties (hotels, accommodation providers, partner companies) who need to be involved in the provision of the services you require (e.g. booking processes of all kinds),

transmitted. If compliance with European data protection standards is not possible - for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in a specific case - we will inform you in good time and also obtain the necessary consent from you.

Booking processes are handled by us via the service provider "Feratel": Feratel Media Technologies AG, Maria-Theresien-Straße 8, 6020 Innsbruck. Reservation requests are forwarded to the target companies via a request pool set up by Feratel.

As a local service provider, we work closely with the accommodation providers in our region. Please refer to the list at the end of this document.

For further information, please contact us at tourismus@wipptal.at

6. cookies and tracking services
We use cookies, which are small text elements that are used to store information in web browsers. Cookies are recognized the next time you visit our website and make a significant contribution to speeding up loading processes and making the use of our services more convenient for you. The information recognized and stored by cookies is used to recognize you, but also to analyze your user behavior. They are stored on the server of the respective provider, who has undertaken to us as the processor to comply with the applicable data protection standards.

After you have visited our website, cookies remain stored on your end device unless you refuse them from the outset or actively delete them. Actively deactivating cookies may impair the functionality of our website for you. You can also prevent the storage of cookies by selecting the appropriate settings in your browser software. However, we would like to point out that in this case you may not be able to use all the functions of our website. You can also prevent the transmission of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available on the google.com website. However, the plug-in is only available for certain browser programs.

We also use third-party content on our website in order to make our Internet presence as informative and convenient as possible for you. This includes, for example, Google Maps, RSS feeds or YouTube. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer you to the data protection declarations of the respective providers.

Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can object to the collection of data by using a Google browser plug-in. The plug-in can be downloaded from the following link: tools.google.com/dlpage/gaoptout

In this context, please also note Google's privacy policy, in particular the information available under the following two links: 

Use of Facebook plugins

This website uses plugins from the social network facebook.com, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

When you access web pages on our website that contain such a plugin, a connection to the Facebook servers is established and the plugin is displayed on the website by notifying your browser. This tells the Facebook server which of our web pages you have visited. If you are logged in to Facebook as a member, Facebook assigns this information to your personal Facebook user account. When using the plugin functions (e.g. clicking the "Like" button, posting a comment), this information is also assigned to your Facebook account, which you can only prevent by logging out before using the plugin.

You can find more information on the collection and use of data by Facebook, your rights in this regard and options for protecting your privacy in Facebook's privacy policy.

7. hotjar 

To improve the user experience on this website, the operator uses Hotjar, a feedback and analysis service provided by Hotjar Ltd ("Hotjar"), Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe. 

The operator can use Hotjar to measure and evaluate user behavior (mouse movements, clicks, scroll height, etc.) on the website. For this purpose, Hotjar places cookies on users' end devices and transfers the user's IP address to a Hotjar server, where it is stored in anonymized form for a maximum period of one year. 

Further information about data processing by Hotjar can be found at https://www.hotjar.com/legal/policies/privacy
Hotjar can be blocked at any time using the Do-NotTrack header: overheat.de/opt-out.html
An opt-out from Hotjar tracking is also possible via this link: https://www.hotjar.com/opt-out
Further information about Hotjar Ltd. and the Hotjar tool can be found at: www.hotjar.com

The privacy policy of Hotjar Ltd. can be found at: www.hotjar.com/privacy

You can prevent the collection of data by Hotjar by clicking on the following link and following the instructions there: www.hotjar.com/opt-out.

8 Google Marketing Platform

This website continues to use Display & Video 360, an advertising product of the Google Marketing Platform. Display & Video 360 uses cookies to display ads that are relevant to users, to improve campaign performance reports or to prevent a user from seeing the same ads more than once. Google uses a cookie ID to record which ads are displayed in which browser and can thus prevent them from being displayed more than once. In addition, Display & Video 360 can use cookie IDs to record so-called conversions that are related to ad requests. According to Google, DoubleClick cookies do not contain any personal information. In addition, user profiles are created that are used for Google's own market research purposes - in particular based on the interests identified.

Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. We have no influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our level of knowledge: Through the integration of Display & Video 360, Google receives the information that you have accessed the corresponding part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible that the provider will find out your IP address and store it. 

In addition, the DoubleClick Floodlight cookies used enable us to understand whether you perform certain actions on our website after you have accessed or clicked on one of our display/video ads on Google or on another platform via Display & Video 360 (conversion tracking). Display & Video 360 uses this cookie to understand the content you have interacted with on our websites in order to be able to send you targeted advertising later.

You can prevent participation in this tracking process in various ways:

  • by setting your browser software accordingly; in particular, the suppression of third-party cookies means that you will not receive any ads from third-party providers;
  • by disabling cookies for conversion tracking by setting your browser to block cookies from the domain "googleadservices.com", www.google.de/settings/ads, whereby this setting will be deleted if you delete your cookies; Google uses different types of cookies. An overview can be found here: policies.google.com/technologies/types
  • by deactivating the interest-based ads of the providers that are part of the "About Ads" self-regulation campaign via the link www.aboutads.info/choices, whereby this setting is deleted when you delete your cookies; 
  • by permanently deactivating it in your Firefox, Internet Explorer or Google Chrome browsers under the link www.google.com/settings/ads/plugin.

We would like to point out that in this case you may not be able to use all the functions of this website to their full extent.

Further information on Display & Video 360 by Google can be found at marketingplatform.google.com/about/display-video-360/ and support.google.com/displayvideo/answer/9059464, as well as on data protection at Google in general: policies.google.com/privacy;

9. contact

You can request information about your personal data stored by us free of charge at any time. As a data subject, you also have the right to revocation, information, deletion, correction, restriction and transfer of your personal data, provided that there is no legal obligation on our part to retain it. 

Consequences of revocation: Your data will be deleted immediately. Further processing by the Tourismusverband Wipptal is impossible from this point on. 

For more information on your rights as a data subject, please contact us at tourismus@wipptal.at. We will be happy to help you. The Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna, is the competent supervisory authority for complaints.

10. other
We have implemented organizational and technical protective measures, which we continuously evaluate and adapt as necessary, to protect your personal data stored and processed by us. 

We reserve the right to amend this privacy policy at any time and to adapt it to new developments. The new version applies from the time it is made available on our website. The current version of the privacy policy and our legal notice can be accessed at any time on the website at www.wipptal.at.